SAN FRANCISCO – Facebook and its family of apps were unavailable for about two hours on a Friday afternoon, the second time in a week that the social network faced widespread problems with its services.
Site DownDetector.com, a service that relies on user reports to determine if there are problems with websites, revealed that all of Facebook’s major products – Instagram, WhatsApp, Messenger, and Facebook’s “big blue app” – suffered downtime around 3:00 pm ET …
Just after 5:00 pm ET, Facebook said it had fixed an issue that affected people around the world. Social media said the outage was caused by a “configuration” change, which usually refers to adjustments to the company’s underlying technical infrastructure, but did not provide further details.
“I sincerely apologize to everyone who has not been able to access our products in the past couple of hours,” the company said.
Facebook said Friday’s blackout was unrelated to problems that arose on Monday when his applications were down for more than five hours worldwide.…
Monday’s outage was a stark reminder of just how much of the world relies on one or more Facebook apps. They are regularly used by over 3.5 billion people worldwide. Entrepreneurs and business owners said they were unable to make sales on Instagram or through their Facebook storefronts during the outage, costing them thousands of dollars in some cases.
Outside the US, people in countries that rely heavily on WhatsApp, such as Brazil, India, and the Philippines, were unable to communicate with friends, family, colleagues, or customers. WhatsApp is used by over a billion people worldwide.
After a crash on Monday, as apps began to slowly connect to the network again, the company warned that its services would take time to stabilize.